The Process is Your Protection
“Good, better, best. Never let it rest. “Until your good is better and your better is best.” TIM DUNCAN
A Consistent, Reliable Process Developed Over 20+ YearsThe elements to our secret sauce is the process that allows us to treat you how we want to be treated.
The greatest reasons project can go horribly wrong adding days, weeks, or even months of frustration is because no continuous improvement process allows for a well-thought-out framework to follow.We know making you successful comes from one of three key areas at all times our people, our process, and our products. Many will focus on the product or even having some talented staff but when the process is missing the person ending with the pain is often the homeowner.We simply see things differently and over the last several decades we have crafted, honed, and continually shaped a process that allows from proven results, time after, time after time.
HERE IS WHAT YOU DESERVE AND CAN EXPECT FROM CHE
Step 1 Connection: Our process starts with our first contact with you, from the first email, call, or site visit you will experience focused attention and a sincere desire to want to get to know you, your needs, and what you expect. There will be a ton of listening as we go through crucial questions to guide you in shaping your vision based on your expressed desires and budget.
Step. 2 Detailed Home Assessment: We will arrive on time and with the appropriate tools to do a full and complete assessment of your wants, needs, and outcomes you most desires. We will go through several items, products, strategies to help you get the most of your investment. Please don’t. expect a price on the spot because of we. Sincerely take all the Information to organize it and shape to offer you a. very detailed road map to your home project success.
Step 3. Estimate & Proposal: Your proposal will include a detailed and itemized quote good for 30 days along with, your custom design sheet, specification sheet, and project scopes. You NEED to understand what goes into your project and how your money is being invested. If you don’t have a clear understanding, then you could end up paying for to much in the end for a lot less. Remodeling your home is far different than going to the grocery store and requires a comprehensive outline of products, scopes, specifications, and quoting just to make sure your manufacturer warranties are valid.
Step 4: Design & Project Staging: This part of the process seems to be the most exciting as you will work with your CHE representative and our state of the art design software, idea books, pictures, samples and see your home completed before we ever remove the first piece of material. You will have an opportunity to select the best materials, colors, and textures that will enhance the design and curb appeal of your home. Then our team will begin the job staging process.
Step 5 Preconstruction Meeting: Our goal is for you to know what to expect and when. Upon completion of your design selections and job staging, we will schedule a formal time and date for you to meet your personal construction manager. Then you, your home advisor, and construction manager will go through every known element of your project including job specifications, products, selections, locations, timelines, dumpsters, portable toilets and more. The preconstruction meeting is to ensure we are all on the same page, answer questions and set the expectations to reduce any chance for poor communication and frustrations.
Step 6 Project Installations: Your project installation will follow up the timelines, specifications, selections, and most importantly MANUFACTURE installations. Your products must follow the manufactures best practices for your products to be fully warranted. Most companies won’t tell you that because they cut corners. WE DON’T cut corners. We treated people how we want to be treated and will make sure your warranties are fully intact.
Step 7: Clean Up & Completion: Your homes need to be beautiful, and we will leave your home better than we found it. It is. Simple it’s your home, and it needs to be a place of family and peace. We will clean every piece of debris up and leave your home neat, orderly and broom swept conditions.
Step 8 Project Closeout: – Once we have completed and cleaned up we will do one final walk through looking for anything that may have somehow missed our mutual attention. If we find anything, we will simply address it. We use the manufactures and local codes as our rule book and will never go against them, this way we are all protected from any confusion or misunderstanding. Our goal is to have you join our family as a Raving Fan. We sure take pride in our work, and we want to make sure you feel the same. We will then give you a formal package with all of your warranties and connect you with our customer care team in case you ever have a warranty or service need.
Step 9 Optional Party – Occasionally we will fire up the grill and through you and your friends a small private block party to come to see the transformation of your home. This way you can show off your new Custom Home Exterior, and we can help you celebrate, again you are part of our family now.
YOUR EXTERIOR SERVICE REMOLDING PARTNER
We will be here long after the job is complete and your source for any exterior services you or your family and friends need in the future. We are here to answer questions and support you now or in the future.