HERE IS WHAT YOU DESERVE AND CAN EXPECT FROM CHE
Step 1. Connection: Our process begins during the first contact. Whether email, call, or site visit, you will experience focused attention and a sincere desire to want to get to know you, your needs, and your expectations. We’ll ask a ton of questions and listen carefully to your answers in order to help us guide you in shaping your vision based on your expressed desires and budget.
Step 2. Detailed Home Assessment:
We will arrive on time and with the appropriate tools to do a full and complete assessment of your wants, needs, and outcomes you most desire. Your Project Consultant will go through several items, including products, and strategies to help you get the most out of your investment. The Information taken during the assessment will be organized and shaped in order to offer you a very detailed road map to your home project’s success, through the development of your Estimate & Proposal.
Step 3. Estimate & Proposal: Your proposal will include a detailed and itemized quote good for 30 days along with your custom design sheet, specification sheet, and project scopes. Understanding the specifications and scope of your project is imperative for your investment. If you don’t have a clear understanding, then you could end up overpaying in the end.
Step 4. Design & Project Staging: This part of the process seems to be the most exciting as you will work with your CHE representative and our state-of-the-art design software, pictures, and samples to see your home completed before we ever remove the first piece of material. You will have an opportunity to select the best materials, colors, and textures that will enhance the design and curb appeal of your home. Once completed, our job staging process with begin.
Step 5. Pre-Construction Meeting: Our goal is for you to know what to expect and when. Upon completion of your design selections and job staging, we will schedule a formal time and date for you to meet your personal Project Manager. Then you, your Project Consultant, and your Project Manager will go through every known element of your project including job specifications, products, selections, locations, timelines, dumpsters, and more. The Pre-Construction meeting is to ensure we are all on the same page, answer questions and set the expectations to reduce any chance for poor communication and frustrations.
Step 6. Project Installations: Your Project Manager will follow up with timelines, specifications, selections, and most importantly manufacturer’s guidelines. Your product installations must follow the manufacturer’s best practices for your products to be fully warrantied. Most companies won’t tell you that because they cut corners. We don’t cut corners. We treat people how we want to be treated and will make sure your warranties are fully intact.
Step 7. Clean Up & Completion: Your home needs to be beautiful, and we will leave your home better than we found it. It’s simple — it’s your home, and it needs to be a place of family and peace. We’ll clean up every piece of debris and leave your home neat and orderly.
Step 8. Project Closeout: Once we’ve completed and cleaned up we’ll do one final walk through, looking for anything that may have somehow slipped through the cracks. If we find anything, we will simply address it. We use the manufacturer’s and local codes as our rule book and will never go against them; this way we’re all protected from any confusion or misunderstanding. Our goal is to have you join our family as a Raving Fan. We sure take pride in our work, and we want to make sure you feel the same. We’ll then give you a formal package with all of your warranties and connect you with our customer care team in case you ever have a warranty or service need.