The CHE Companies
Privacy Policy

The CHE Companies
Privacy Policy

Last Updated: October 15, 2022

1. Introduction
The Custom Home Exteriors, Inc., (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy through our compliance with this Privacy Policy (“Policy”). Our goal is for this Policy to be clear and concise enough for you to understand it.

This Policy describes the types of information we may collect from you or that you may provide when you access or use any and all of the Company’s websites, including, but not limited to, https://teamche.com/, along with any content or functionality offered on or through the website (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:
• On the Website.
• In email, text, and other electronic messages between you and the Company.
• Automatically on our Website

It does not apply to information collected by:
• Us offline (e.g., information you may provide us over text messages, telephone calls, postal mail, etc.), or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries).
• Any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing, purchasing, or using the Website, you agree to this Policy and the Terms of Use, found at [Terms of Use URL] incorporated herein by reference (the “Terms of Use”). This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. You are expected to check this page, and the “Last Updated” date above from time to time and when you access the Website so you are aware of any changes, as they are binding on you.

2. Children Under the Age of 18
Our Website are not intended for children under 18 years of age. No one under age 18 may provide any information to the Company. We do not knowingly collect personal information from children under 18. If you are under 18, do not use the Website or provide any information on the Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, email address you may use. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected]

3. Collected Information
We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as: name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Information”);

  • That is about you but individually does not identify you, such as company name, employee title, industry, or company shipment information; and/or
  • About your internet connection, Internet Protocol (IP) Address, the equipment you use to access our Websites, browser type and version, time-zone setting, browser plug-in types and versions, operating system, mobile network information and platform, full Uniform Resource Locator (URL), clickstream to, through and from the Websites (including date and time), pages you viewed, page response time, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and other usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, such as: your employer, or the organization you represent.

Information You Provide to Us

  • The information we collect on or through the Website may include:
  • Information that you provide by filling in forms, and/or include in any communications with us. This includes, but is not limited to, information provided at the time of submitting a contact request form. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses and/or phone numbers), if you contact us.
  • Your search queries on the Website

Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data, but may include Personal Information. It helps us to improve the Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Website according to our users’ individual interests.
  • Compile aggregate data about traffic on the Website and user interactions with the Website to provide better Website experiences and tools.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of the Website, and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages, or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

4. Use of Information
We use information that we collect about you or that you provide to us, including any Personal Information:
To present our Website, and its contents to you.

  • To provide you with services that you request from us.
  • To process your requests, provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To fulfill any other purpose for which you provide it.
  • To allow you to participate in interactive features of our Website.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To better understand your needs and improve our Website.
  • To customize offerings and advertisements to you that are in relation to the services you have requested, including targeted offers and advertisements through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, databases and other technology assets, and business.
  • To communicate with you about services and special offerings of the Company that may be of interest to you.

We may also use your information to display advertisements on third party websites or contact you about our services that may be of interest to you. If you do not want us to use your information in this way, please notify us by contacting us at [email protected] For more information, see Choices About How We Use and Disclose Your Information.

If you do not want us to use your information, please unsubscribe from the relevant communication at the link included in the communication or email us at [email protected]

5. Sharing of Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this privacy policy:
To our subsidiaries and affiliates.To contractors, service providers, and other third parties we use to support our business.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Company about our Websites users is among the assets transferred.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.
  • To fulfill the purpose for which you provide it.
  • With your consent for any other purpose.

By using the Website, you consent to sharing of any information collected about you with our business partners for any business purpose, including without limitation providing access to our Website, improving our Website, and informing you about our other services. Nothing in this section shall limit your ability to exercise choices about how we use and disclose your information under the next section.

6. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#120702. 
  • If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to [email protected]
  • Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own services, you can opt-out by checking the relevant box located on the form on which we collect your data such as a contact request form. You can also always opt-out by sending us an email with your request to [email protected] If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of providing a service or other transactions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request to [email protected]

7. Do Not Track
Do Not Track (“DNT”) is a concept that has been promoted by regulatory authorities, such as the U.S. Federal Trade Commission, for the Internet industry to create and implement mechanisms for internet users to control the tracking of their online activities across websites. The Company currently does not respond to DNT signals from web browsers.

8. Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

9. Changes to the Privacy Policy
This Policy may be revised from time to time as we add new features and Website, as laws change, and as industry privacy and security practices evolve. When we revise the Policy, we will post the new Policy on this page and change the date located at the top of the Policy. You are responsible for periodically visiting our Websites and this Policy to check for any changes.

10. Contact
Please contact us if you have any questions or concerns about our Policy. You are welcome to call our Customer Care Center at (919) 231-7433 between 8:30 a.m. and 5:30 p.m. EST to speak with a customer service representative. You may also contact us by e-mail at [email protected]

Custom Home Exteriors Inc DBA The CHE Companies, Inc., 1540 Mechanical Blvd Garner, North Carolina 27529

ND:4891-6702-9556, v. 1

We Are Here to Help

The company I work with has used Custome Home exteriors twice in the past year for client repairs. The first time was a great experience. The second time blew me away. I caught their voicemail, so I left a message. The next day I realized that Jennifer had emailed me so quickly after I called, I had missed her email! AND she remembered us from last year. I didn’t have any personal experience with the people that did the repair, but were so quick and quiet the homeowner never knew they were there! Top-notch service from my experience. Thank you guys so much.

Lauren Johnson

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